FOR CATS ONLY POLICIES
Our goal is to provide quality medical care for your cat in a timely manner. In order to do so we have had to implement an appointment cancellation policy. In order to be respectful of the medical needs of all patients, please be courteous and call the hospital promptly if you are unable to attend an appointment. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely medical care.
HOW TO CANCEL YOUR APPOINTMENT
If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours prior to your scheduled appointment time. Failure to do so will result in the following charges:
- First late cancellation—We fully understand that sometimes a late cancellation cannot be avoided. The first time that this should happen, a “late cancellation” will be recorded in the patient’s record.
- Second late cancellation—A “late cancellation fee” equivalent to the current Exam/Consultation fee will be billed to the client’s account. Future services may be withheld until this service fee is paid.
- Three late cancellations—A “late cancellation fee” will be applied to the account and all future appointments will require a non-refundable deposit equal to the amount of the current Exam/Consultation fee over the phone with a credit card. Repetitive late cancellations may result in discharge of the client from the practice.
- Surgical/dental procedures and ultrasound examinations are scheduled on a limited basis. Available slots for these procedures fill up quickly and these services require large periods of time be set aside for your cat. For surgical/dental procedures and ultrasound examinations, 48 hour notice of cancellation is required. Failure to do so will incur a “late cancellation fee” of $100. This will be applied to the client’s account. Future services may be withheld until this service fee is paid.
To cancel your appointment, call/text 561-687-1188. You may not cancel your appointment via email.
NO SHOW POLICY
A “no show” is someone who misses an appointment without calling ahead to cancel. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no show”. If there are two recorded “no shows”, a fee equivalent to the current Exam/Consultation fee will be billed to the client’s account. Future services may be withheld until this service fee is paid. Three recorded “no shows” may result in the client being discharged from the practice.
LATE SHOW POLICY
We strive to keep our patient appointment schedule as close to on-time as possible. Therefore, it is important that you do your best to arrive on time for your scheduled appointment. If a patient arrives late for their appointment, we will do our best to “work them in” to the schedule, however, a long wait time may occur as we must honor the scheduled times for those clients who arrive punctually. First-time clients should arrive 15 minutes prior to their appointment time to allow for time to fill out paperwork.
For the safety of patients, clients and staff, we require that ALL patients be brought into For Cats Only in a pet carrier.
Payment of all fees is expected at time of service. We do not do delayed billing or payment plans directly from our office. We do accept both Care Credit and ScratchPay which can provide you with extended payment plans. Ask our receptionists for more information on these programs.
MEDICAL RECORDS POLICY
If you should need a copy of your cat’s medical records we are happy to provide you with one via email or you may pick up a paper copy if you would prefer. We require at least 24 hours notice prior to when you will be needing the records. If you should need them for an emergency situation, we will do our best to get them to you as quickly as possible, but we cannot guarantee immediacy.
If you need a refill of your cat’s prescription, please call/text the office with this request. Refills can take up to 24-hours to be filled as the doctors review and process every request.