FOR CATS ONLY POLICIES
Our goal is to provide quality medical care for your cat in a timely manner. In order to do so we have had to implement an appointment cancellation policy. In order to be respectful of the medical needs of all patients, please be courteous and call the hospital promptly if you are unable to attend an appointment. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely medical care.
In order to reserve your appointment time we require payment of a scheduling fee at the time the appointment is made. This fee is equal to the amount charged for the consult/physical exam. On the day of your appointment, this amount will be deducted from your final amount due. (You are essentially paying the consultation fee up front). If you call to cancel/reschedule with at least 24 business hours notice, this fee is transferrable to a new appointment. If less than 24 business hours notice is given, this fee is forfeited and a new scheduling fee will be necessary to reserve a new appointment time. Scheduling fees are non refundable.
To cancel your appointment, call/text 561-687-1188. You may not cancel your appointment via email.
NO SHOW POLICY
A “no show” is someone who misses an appointment without calling ahead to cancel. A “no show” may result in termination of any future services at our hospital at the hospital owner’s discretion.
LATE SHOW POLICY
We strive to keep our patient appointment schedule as close to on-time as possible. Therefore, it is important that you do your best to arrive on time for your scheduled appointment. If a patient arrives late for their appointment, we will do our best to “work them in” to the schedule, however, a long wait time may occur as we must honor the scheduled times for those clients who arrive punctually. First-time clients should arrive 15 minutes prior to their appointment time to allow for time to fill out paperwork.
CARRIER POLICY
For the safety of patients, clients and staff, we require that ALL patients be brought into For Cats Only in a pet carrier.
There should only be ONE cat in EACH carrier.
PAYMENT POLICY
Payment of all fees is expected at time of service. We do not do delayed billing or payment plans directly from our office. We do accept both Care Credit and ScratchPay which can provide you with extended payment plans. Ask our receptionists for more information on these programs.
MEDICAL RECORDS POLICY
If you should need a copy of your cat’s medical records we are happy to provide you with one via email or you may pick up a paper copy if you would prefer. We require at least 24 hours notice prior to when you will be needing the records. If you should need them for an emergency situation, we will do our best to get them to you as quickly as possible, but we cannot guarantee immediacy.
PRESCRIPTION REFILLS
If you need a refill of your cat’s prescription, please call/text the office with this request. Refills can take up to 24-hours to be filled as the doctors review and process every request.